November 10, 2008
Dear Sir or Madam,
I write to request compensation for what evidently is the willful destruction of my property, at the hands of ValueWeb administrators.
For over 4 years, I have maintained a public service website at www.truthaboutets.com (Truth About ETS) or "my website", hosted by ValueWeb. Around October 2007, an individual in Australia made a false complaint to ValueWeb alleging a copyright violation. I was not notified of this complaint. Subsequently, a "lock" was placed on my website. Only months later did I discover my website was down. Immediately contacting ValueWeb at that time, I then became aware of the lock, and the copyright allegations.
Wishing simply to avoid headache, I immediately took down the page with the alleged copyright violation. My website was then restored, the lock removed, and back online. As far as I knew, all was fine with my website. As recently as August 2008, long after the lock was removed, my website was still up and running.
Last night, November 9, 2008, I discovered that my entire website was gone. Today I had a conversation with VaueWeb technical support supervisor Christopher Charles. With permission and understanding from Mr. Charles, I made an audio recording of today's conversation, during which Mr. Charles explained the following:
1. In October 2007, my account was transferred to a new DNS server platform.
2. I was not notified of the platform migration in #1.
3. At some point in the past three months, all of my files were purged (permanently deleted) from the old DNS server platform.
Mr. Charles indicated that Steve Shepher (or Shepherd) was the administrator who conducted this activity. No reason was given for why ValueWeb administrators would choose to migrate my account. Mr. Charles was either unable or unwilling to speak to Mr. Shepher (or Shepherd), and refused to allow me to do so. Mr. Charles speculated that the migration had something to do with the allegations of copyright infringement, but was not able to explain why a server migration would have any bearing on such a matter.
Mr. Charles repeatedly acknowledged that no notification was made to me about this server migration. Mr. Charles acknowledged and agreed that I would have no way of knowing that my valuable files were about to be permanently deleted. Mr. Charles acknowledged that I am a good paying customer.
Today, prior to speaking with Mr. Charles, I spoke with a technical support person called "Shawn". At the end of that conversation, Shawn offered his opinion that "something went wrong". Yes indeed, something went wrong. Intellectual property that I spent the better part of 4 years creating is now permanently gone, and this destruction of my property was willful, intentional, and premeditated. No justification for this action has been offered.
Thank you in advance for your prompt attention to this important matter. Please let me know how ValueWeb intends to compensate me for my damages.
Sincerely,
Alexander Baker
Dear Sir or Madam,
I write to request compensation for what evidently is the willful destruction of my property, at the hands of ValueWeb administrators.
For over 4 years, I have maintained a public service website at www.truthaboutets.com (Truth About ETS) or "my website", hosted by ValueWeb. Around October 2007, an individual in Australia made a false complaint to ValueWeb alleging a copyright violation. I was not notified of this complaint. Subsequently, a "lock" was placed on my website. Only months later did I discover my website was down. Immediately contacting ValueWeb at that time, I then became aware of the lock, and the copyright allegations.
Wishing simply to avoid headache, I immediately took down the page with the alleged copyright violation. My website was then restored, the lock removed, and back online. As far as I knew, all was fine with my website. As recently as August 2008, long after the lock was removed, my website was still up and running.
Last night, November 9, 2008, I discovered that my entire website was gone. Today I had a conversation with VaueWeb technical support supervisor Christopher Charles. With permission and understanding from Mr. Charles, I made an audio recording of today's conversation, during which Mr. Charles explained the following:
1. In October 2007, my account was transferred to a new DNS server platform.
2. I was not notified of the platform migration in #1.
3. At some point in the past three months, all of my files were purged (permanently deleted) from the old DNS server platform.
Mr. Charles indicated that Steve Shepher (or Shepherd) was the administrator who conducted this activity. No reason was given for why ValueWeb administrators would choose to migrate my account. Mr. Charles was either unable or unwilling to speak to Mr. Shepher (or Shepherd), and refused to allow me to do so. Mr. Charles speculated that the migration had something to do with the allegations of copyright infringement, but was not able to explain why a server migration would have any bearing on such a matter.
Mr. Charles repeatedly acknowledged that no notification was made to me about this server migration. Mr. Charles acknowledged and agreed that I would have no way of knowing that my valuable files were about to be permanently deleted. Mr. Charles acknowledged that I am a good paying customer.
Today, prior to speaking with Mr. Charles, I spoke with a technical support person called "Shawn". At the end of that conversation, Shawn offered his opinion that "something went wrong". Yes indeed, something went wrong. Intellectual property that I spent the better part of 4 years creating is now permanently gone, and this destruction of my property was willful, intentional, and premeditated. No justification for this action has been offered.
Thank you in advance for your prompt attention to this important matter. Please let me know how ValueWeb intends to compensate me for my damages.
Sincerely,
Alexander Baker
